Theo Valembrun IT Specialist & Network Engineer

Installing, maintaining, and planning enterprise CCTV deployments and supporting network infrastructure for a large-scale beverage facility, securing remote access and storage in line with site security policies.

• Mounted IP cameras, ran Ethernet cabling, and configured NVRs with secure remote-access gateways to deliver high-quality video feeds.
• Diagnosed image loss and hardware faults, repaired terminations, staged firmware updates, and hardened storage retention policies to keep surveillance online.
• Designed rollout plans, optimized camera placement, and tuned motion profiles while balancing PoE loads, VLAN segmentation, and storage capacity.

Leading network infrastructure management for enterprise clients, ensuring optimal performance and security of critical business systems.

• Maintained 99.5% network uptime for 50+ B2B clients
• Monitored critical IT infrastructure proactively to prevent outages and minimize user disruption, ensuring high system availability.
• Collaborated with field engineers and external providers for swift issue resolution

Delivered exceptional customer support via digital platforms, focusing on service quality and customer satisfaction.

• Achieved 95% customer satisfaction rating
• Handled 50+ daily customer interactions across multiple channels
• Contributed to process improvements increasing team efficiency

Provided comprehensive customer support across multiple platforms, building strong foundation in technical communication.

• Supported 500+ customers across phone and digital channels
• Maintained detailed interaction records improving service quality
• Consistently met SLA requirements with 98% on-time resolution